Customer Testimonials
Good service even though my vehicle was returned with dirty floor mats. The service advisor did offer to correct the situation, but I didn't have time to wait. Good group of people who are knowledgeable and helpful. The Service Manager did call me later that day and apologized about the incident. He offered a full valet service next time I brought my car in for service. I appreciated the call and the fact they wanted to make the situation right. Thats service!
Alex answered all the questions I had, very knowledgeable when it comes to Honda’s. Friendly staff all around, would recommend this location.
Everyone always happy to help. Oscar greeted me in the garage and got this going right away.
It was nice experience. Jonathan is good and he follows up with customer promptly. Thank you Rapid honda
The people are nice and helpful. Great experience. Thanks for your time and services! THANKS
The people are nice and helpful. Great experience. Dealership is nice and clean. Great service
Most fantastic dealer I’ve ever dealt with very helpful! They go out of their way to give 100% to their customers
Always kind and courteous service at this dealer. My appointment was at 8am and there was no delay, it went to the shop immediately. I had a coffee and was on my way home again by 9am. Always will recommend for any work or maintenance.
Very satisfied with the service I have received. I bought my vehicle brand new and the standard services needed for the vehicle have been great, no issues with any of the service reps I have dealt with, and the warranty perks are great.
We bought our 2019 civic from this dealer we were happy. But we have never been happy as we have been with a service dept as we have with this one. From the service manager to our service writer Shawn Richter is the best. from mark and nancy thank you very much
Wonderful staff, Kristina and Aida were particularly helpful. The car is new but there were several intricate processes which Kristina handled well. All in all a good buying experience.
I had very fine service when I recently brought my Odyssey in to have it serviced. During that time I had a very nice conversation with a sales representative on what might be available in used cars.
Rapids Honda has a great staff, they always seem to go the extra mile to service my HR-V
Was very happy how the car worked out for me. There was a car available we we came to visit you.
Very friendly staff even though there was a wait time to be greeted when coming in for an appointment.
The service team was excellent! Chad Z does a great job explaining what needed to be done on our used Honda… and H (Hamdija) did a great job with the purchase of our new Passport! No pressure, just friendly service all around….
John was great to deal with. More then fair on negotiation of trades in. Would recommend to others.
The customer service team at Rapids Honda was very pleasant to work with. They were professional and knowledgeable in the work they do. They seem always do an awesome job with my car whenever I need. Thank you !!
Overall a very pleasant experience. Friendly and helpful staff. Knowledgable & able to answer all my questions. Would recommend to a friend.
Friendly sales and service. Easy to make appointments and efficient service. Comfortable waiting area while car is being serviced.
They were ready for me a little early, work was completed a little early and for less than I anticipated.
Jorge was the best!!! I came looking at a used vehicle and he helped me get into a new 2022. GREAT customer service and all things associated with buying a vehicle. GO SEE THEM!!!
I am able to go in and get work done on my car. It's easy, they are efficient and make the stress of car maintenance super easy.
Had a battery issue with our 2015 Honda Hybrid Accord. Chad helped us diagnose the issue, ordered a new battery. Communicated well throughout the process.
Great Service, and they always get me in quick. Staff is great and they know what they are talking about.
Great customer service, speedy service and excellent communication. Service agent was very helpful and took the time to help me find the best deal. Highly recommended!
I was able to get my oil changed in less than an hour and a half
Awesome customer service and very friendly! I always go to this Honda for everything! Marlin was the gentleman that helped me! 10/10
Great dealership to work with would do it again when that times to trade or buy
The entire staff was helpful and efficient, I love my vehicle and the experience was pleasant. Katie did a great job !
They provided a great service. I was able to get in without an appointment. The staff was fantastic and they kept updated through the entire process.
Clean and very good services. On time with oil change. Very friendly. Good TV service.
Amazing job in a timely manner. I would recommend Rapid Honda to all my friends
Roger was great! Finance Manager was more difficult to work with, but in the end we got the deal done.
I have the car I wanted after much research! And, today I tested it on slippery snow covered roads. I was easy to drive and got me home safe.
This dealership is very close from my house. Be on your way to work. I like!
Very clean and pleasant Dealer. Personnel are very friendly and helpful all but vehicle cleanup. Needs to learn how to clean windows as well as COMPLETE vac and cleaning. Antifreeze level overlooked and I returned to dealer for antifreeze. I would buy there again but with better scrutiny of the cleanup. Keith
Great Service! Rapids Honda provided the service needed for my vehicle in a timely matter.
Had a battery issue with our 2015 Honda Accord Hybrid. Chad provided us with our options after the diagnosis. Chad is always professional and communicates very well. We enjoy working with him and the entire service department.
Rapids Honda always helps me out when I have questions about my vehicle and is quick when I need a service completed.
Drake did an excellent job understanding I was set on what I wanted. He covered the features for the CRV and we were able to come to a deal that I was happy with. This was followed by Kristina who also was outstanding and talking me through the available options concerning financing. I appreciated their effort and again I was respected for my choices. Thank you all for making this experience less painful than I imagined it was going to be.
The customer service was good and the staff was helpful in taking care of my oil change. Would definitely go back.
My sales person is very helpful and always has a solution whenever I have a problem with my car . His name is wade.
They did a great job making sure I got a car I wanted and answered all my questions.
Great customer service. Very professional service department team. I will continue to service ky vehicle there
They are always friendly. Go out of their way to be helpful. Timely service. I would definitely recommend them to my friends
Scott the new car manager was an xxxxxxx, there was no negotiation at all. It was NO NO NO and he even walked card out rudely and gave to me and said not going to waste your time or ours and walked away. He has no people skills and would have bought the car that night but needed 24hrs to see if wanted to give them my business. I did purchase vehicle the sales staff was awesome. Scott, learn people skills and learn to negotiate xxxxxxx. Jorge was awesome
Customer focused, pleasant and courteous. My oil change was completed in a timely manner and I appreciate they honor other Honda dealer coupons.
Every experience with the service department has been very good. Agent at recent visit was thorough and helpful
Been bringing our Acura and Honda vehicles here since the dealership opened. You'll find great service writers and technicians always a car wash and a smile.Great to finally have a Honda dealership in the north metro.
Service was great. Waiting area is accommodating. I was kept updated on the status of the car.
Very clean and modern facility. Great customer service. Work was done exactly as expected and car was returned on time.
Everything went smooth the service department was absolutely excellent, spoke with sales and got all my questions.
My car buying experience at Rapids Honda was very pleasant and cordial. I highly recommend.
I appreciate being acknowledged/ greeted upon arrival as other places do not. Also open to questions and the offer to call them if I have further questions or needs.
Professional and courteous. Straight to the point. Listened to what I said and respected me.
Always have a great experience working with Chad Shawn and Andrew. They always make it easy to bring the car in for service.
Have purchased 3 cars from this dealer ship and each time we were met with very considerate people.
It was awesome! The negotiating was a stickler, but it worked out and the finance guy was AMAZING!
Service was quick, explained thoroughly, and completed as described. My service consultant explained my 25000 mile options. Loved the wash at the completion of service.
I purchased a certified pre owned plus pilot, great service, sales and management people and the transaction was smooth.
Friendly atmosphere, and quick service! I will definitely be coming here again. they were able to help me about with all of my questions and concerns.
Great service My car looks like new both inside and outside after the cleaning sevice.
Excellent customer service and on time service completion. The manager Zach made sure I was instructed about my car’s post-service items
They did an all around great job. They were really friendly and tried to accommodate all my needs.
We just completed our second vehicle purchase with Jon over the past year. We're a happy repeat customer!
Just had my new car 3M'd. They were totally accommodating. Set me up with a loaner car and did a great job. Wonderful experience.
Sales, finance and service were all cooperative, knowledgeable and friendly when I purchased my Honda Pilot.
I have brought my car in to be serviced several times always had a good experience would recommend Rapids Honda.
$100 for a rotation and oil change ($80 with a coupon) is spendy. However, the customer service was great and I was in and out quickly. The 4 rating is only because of the cost, not the service I received or the advisor I worked with. He did a 5 star job!
Nice Dealership. Friendly staff. Good service. Fast. Clean environment. Best place and BEST PRICES if you want to purchase a car. GO THERE. GREAT PEOPLE!!
Clean friendly environment and staff that really gives the impression they care. Loved the service!
I was taken care of quickly and all things done at my appointment explained to me. I love the car wash too. It was nice to get a complimentary first oil change also.
I was helped by Eric and he is amazing. I was so nervous going to a dealership to purchase a new car since I’ve never bought a new car. But he was so helpful and gave me so many options. If you’re looking for a dealership and a sales person that makes you feel comfortable and no pressure to purchase go to Rapids Honda and ask for Eric.
Shawn was very helpful in explaining the maintenance needed and upcoming maintenance. He also disinfected my car with a smile.
The members at Honda are always very respectful and prepared. It is the only place I have my car serviced.
The service work I recently had done (3M & Tinting applied) was done well. I felt extreme well taken care of throughout the entire process - from scheduling, to drop off, and pick up. Marlin Haney is kind and efficient. He is an asset to the Service team at RapidS Honda.
Great experience servicing my recall. Done on time and got it in within a couple days.
Oscar and the entire service department were fabulous, professional, helpful and responsive. I love Rapids Ho day! Thank you to all!
Oscar did an amazing job of keeping me informed on the status of both routine maintenance and unexpected, but necessary repairs done on my vehicle. Very helpful and professional!
Lucas took time to explain everything and was so helpful. Best Honda Dealership here in Minnesota
This was my first experience getting an oil change at a dealership. The staff was very professional and very reasonably priced. 10/10 experience.
The service department people have always been very pleasant to work with. They greet you immediately and answer all your questions.
Joel and Joe were good dudes to work with, made the process easy. Rapids has a good PT warrantee.
Been a customer since day 1 when Rapids opened. Bought my 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do so. Great customer service and great service team. Everyone at Rapids is friendly and goes beyond with helping people. Feels just like home. Very friendly!
Great job helping me to upgrade my 2019 CRV to a 2022 CRV Hybrid. I was able to keep my same monthly payments.
I was very impressed with my interaction with Oscar Ortiz .He was very generous with his answering my questions , being a senior I very rarely get treated with such respect. He is the very reason I would come back to get service at Honda.
I have never had a bad experience at Rapids Honda. From sales to service on my vehicle the staff is very knowledgeable and friendly. They walk you through every step of the process and make it as painless as possible. Definitely will recommend to family and friends.
The best server I like a lot I recommend go there every body there a good people
It’s nice dealer ,like my car honda hrv 2022 it’s very nice car
roger Thomas did a great job on guiding us through the process of buying the Honda pilot. if you need a salesman roger is your guy.
I have always feel that I have been treated very fairly at Rapid Honda; you will as well. Needed tires, bought 3 at a good price and the fourth was included.
Good buying experience and will do it again. Smooth buying process. Test drove two cars and the sales rep was knowledgeable. They have good prices and standard dealership benefits. I suspected a small issue and the rep called the Acura dealership for me to set everything up. Wasn’t an issue though in the end.
Brought my car in for an oil change. Also, I mentioned an odor in the car. They inspected the cabin filter and recommended a new one. Car smells much better!
I was looking for a Honda CRV and drove a used one. I wanted to stay within a budget and Wade was able to get me in a new one with a lease and stay on my budget. I'm so happy everytime i walk out to my new SUV! Glad Wade was able to think outside the box.
The experience was very satisfactory. I will return.
The service by Chad was great. Was in and done way sooner than expected. Was disappointed when told it would take 5 hours, that there wasn't a free loaner vehicle for me to use. It was a good thing I was able to find a ride so I didn't have to hang around.
Fast service, shuttle service excellent. Easy to pull in and greeted immediately.
Our service was excellent. We especially would like to compliment your service writer by the name of Shane Stegeman. Mr. Stegeman was very professional, knowledgeable, courteous and friendly. Give this man a raise in pay. He is a asset to your business.
Great timely service and amazing people who helped me with my 5K routine oil maintenance.
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