Customer Testimonials

Do yourself a favor and go somewhere else. This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they’re part of a “package,” but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don’t realize how bad it is until it’s too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn’t. Not even close. I made my ... Read More

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DealerRater - Apr 20, 2026

Do yourself a favor and go somewhere else. This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they’re part of a “package,” but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don’t realize how bad it is until it’s too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn’t. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn’t even have my signature on them. So somehow I’m locked into products I didn’t clearly agree to? Make that make sense. And no where did it show they weren’t cancellable. I don’t get why he won’t just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told “all cars have it now,” yet I was still charged for them. Apparently some people “negotiate it off”…funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn’t. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren’t third-party but literally sent the document that proves it was. Yet I STILL can’t cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there’s basically no accountability. End of the day, I’m stuck with a high monthly payment on a car that’s not even brand new, all because of how this was handled. This wasn’t just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don’t come here. It’s been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat.

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Used Car Buyer Beware!! Definitely felt like a second class citizen here - what a miserable experience. The sales rep indicated/implied there would be room on the price and/or trade. He knew i was coming in to negotiate. Nope the 'manager' comes back - no room at all on price or trade (even though i had a higher competitive trade offer) - take it or leave it. It was entirely one-sided – no ‘negotiation’ at all. So i'm immediately annoyed, but I love the truck so I take it. In the middle of this, my sales rep gets ... Read More

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DealerRater - Feb 2, 2026

Used Car Buyer Beware!! Definitely felt like a second class citizen here - what a miserable experience. The sales rep indicated/implied there would be room on the price and/or trade. He knew i was coming in to negotiate. Nope the 'manager' comes back - no room at all on price or trade (even though i had a higher competitive trade offer) - take it or leave it. It was entirely one-sided – no ‘negotiation’ at all. So i'm immediately annoyed, but I love the truck so I take it. In the middle of this, my sales rep gets sick and has to leave (not his fault). Everyone else ignores me for two hours. This was a CASH transaction - and I was there for total 2.5 hours while they did the paperwork for a cash transaction - paying asking price. I asked them one concession/favor, could they swap the wheels on the trade before i take it. the tires I wanted were snow tires, but I assumed they’d actual prefer to have the stock premium 20” wheels. Nope. We can’t do anything for you. As a bonus, my $45k truck only comes with ONE fob. Really? And then as a final parting gift - they make you sign a binding arbitration agreement (which is NEVER good for consumer). It was like their first car sale. Maybe they just had an off day, but... I expressed my displeasure to two people. One asked what he could do to make it better, but didn't offer/do anything. They'd already used the 'we want to earn your business' line on me. When you buy a used car, you don't really get to pick your dealer. This is a pretty complicated vehicle - high end truck. Again my salesman (who was VERY knowledgeable) got sick, but nobody even offered to go thru it with me. Sure glad i have access to Google. I felt ignored and demeaned by the dealership. Everyone knew it and nobody cared. It’s been a couple days now, and not even a call. I guess used cars are not their priority. It’s my fault, I should have walked when i had the chance, and bought a vehicle where they would appreciate me.

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I had a great experience at Rapids Honda! Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming and great energy! I would recommend coming to this location to buy a car. Especially if you’re ever looking for a car, Marcus is the guy!!

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We brought our 2020 CRV in for service and talked with Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our account and found we were still under the powertrain warranty. We were expecting to pay alot of money out of pocket and didn't realize the warranty covered the issue. Blong also made sure we had a loaner vehicle for the time they serviced our car. The experience was better than expected. I have worked in Customer Service and rarely meet someone who is so ... Read More

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DealerRater - Dec 31, 2025

We brought our 2020 CRV in for service and talked with Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our account and found we were still under the powertrain warranty. We were expecting to pay alot of money out of pocket and didn't realize the warranty covered the issue. Blong also made sure we had a loaner vehicle for the time they serviced our car. The experience was better than expected. I have worked in Customer Service and rarely meet someone who is so personable and knowledgeable. Great service. When we picked up our car, Blong was not working, but Mikey Estrada helped us. He also was awesome.

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Worked with Anthony Reyes and he was amazing. He was thorough, detailed and had the absolute best manners anyone could ask for. He went out of his way to interact with my kids. He was detailed and you could tell that he loves his job and is very knowledgable in it. If I could give 10 stars I would. He definitely deserves a promotion. I bought a brand new car from him and sold a car back to the Dealership and will be bringing two more cars in to sell. He did an absolute AMAZING job and I definitely see him ... Read More

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DealerRater - May 30, 2025

Worked with Anthony Reyes and he was amazing. He was thorough, detailed and had the absolute best manners anyone could ask for. He went out of his way to interact with my kids. He was detailed and you could tell that he loves his job and is very knowledgable in it. If I could give 10 stars I would. He definitely deserves a promotion. I bought a brand new car from him and sold a car back to the Dealership and will be bringing two more cars in to sell. He did an absolute AMAZING job and I definitely see him having a higher position soon. Thank you for the amazing experience Anthony.

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No stars for Honda in coon rapids Gateway Dr NW, Coon Rapids, MN 55448 Disappointed with Honda - Rust on a New Car and No Support I bought a brand new car from Honda, expecting quality and customer care. Not long after, I noticed rust forming on both sides of the top fenders - which should never happen on a new vehicle. I took it back to the dealer, thinking they'd stand behind their product and help make things right. Instead, I was told they "can't do anything" and offered no support or solution at all. I'... Read More

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DealerRater - May 29, 2025

No stars for Honda in coon rapids Gateway Dr NW, Coon Rapids, MN 55448 Disappointed with Honda - Rust on a New Car and No Support I bought a brand new car from Honda, expecting quality and customer care. Not long after, I noticed rust forming on both sides of the top fenders - which should never happen on a new vehicle. I took it back to the dealer, thinking they'd stand behind their product and help make things right. Instead, I was told they "can't do anything" and offered no support or solution at all. I'm shocked and disappointed. You'd think when you spend your hard-earned money on a new car, the dealership and company would care about your experience and satisfaction. Clearly, that's not the case here. It feels like once they got the sale, they stopped caring. I expected better from Honda. If you're considering buying a new car from them, just know: if something goes wrong, you might be on your own. And I know they did it at the honda dealer, they just don't want to own up to their mistake Go to luther honda. There are way better and more experienced more choices of vehicles

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We were in the market for a new car after driving our vehicle for years. We stopped by Rapids Honda to test drive a couple SUV and a minivan to help us find out what we wanted to buy. We had the pleasure of working with Jacob. He asked questions to help us figure out what sort of features we wanted, got every model we wanted to test drive, then showed us the features on each vehicle and how they work. He was easy to work with, thorough, and was friendly and easy to work with. He knew we were ... Read More

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DealerRater - Apr 14, 2025

We were in the market for a new car after driving our vehicle for years. We stopped by Rapids Honda to test drive a couple SUV and a minivan to help us find out what we wanted to buy. We had the pleasure of working with Jacob. He asked questions to help us figure out what sort of features we wanted, got every model we wanted to test drive, then showed us the features on each vehicle and how they work. He was easy to work with, thorough, and was friendly and easy to work with. He knew we were just starting are research and gave us no pressure, just helped us get educated. I didn’t know the car shopping experience could be so enjoyable. Jacob is a great sales person and a great representative of Rapids Honda! Thanks Jacob!

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WOULD NOT RECOMMEND. Issues below: • Sales rep, John Lysaght, was on his phone majority of the time from start to finish. BAD CUSTOMER SERVICE. • They had the wrong car price on the initial estimate. Was $1,000 higher on the estimate than online price. I pointed it out and they corrected it. Had I not done that, they would have screwed me over. • We asked if there was a discount he can offer, so we can get a lower car price. He said let me see what my manager can do. We did some back and forth. He said he can get ... Read More

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DealerRater - Feb 18, 2025

WOULD NOT RECOMMEND. Issues below: • Sales rep, John Lysaght, was on his phone majority of the time from start to finish. BAD CUSTOMER SERVICE. • They had the wrong car price on the initial estimate. Was $1,000 higher on the estimate than online price. I pointed it out and they corrected it. Had I not done that, they would have screwed me over. • We asked if there was a discount he can offer, so we can get a lower car price. He said let me see what my manager can do. We did some back and forth. He said he can get us a discount if we took all the add ons. His manager dropped a portion of the monthly payment. Guess what? Was NOT a discount. Found out AFTER signing papers that they removed 4 year warranty and GAP insurance. Not a DISCOUNT at all and fooled us into accepting all add ons except tint. Also, we asked for a specific itemized breakdown the entire time and he kept telling us we would get it after signing (finance guy also said the same thing) • During the walk through/tour, the sales rep was explaining the different add ons saying they were OPTIONAL and we would need to schedule a time to get everything installed. This point is important to a point below. Remember, he said OPTIONAL and would need to SCHEDULE to install add ons. • Used car was under 75,000 miles and sales rep said it came with a 1 month / 1,000 miles warranty. When finance guy, Isaiah, did the paperwork, he marked it AS IS – NO WAARANTY. We pointed this out and they had to confirm with each out, finance guy acknowledged his mistake and got it corrected. • Finance guy was going through the warranties/coverages. Said GAP insurance was required. We told him the sales rep told us we didn’t need GAP insurance. They looked at each other and the finance guy told the sales rep guy no, they NEED the GAP insurance. Then he corrected himself and said he would highly RECOMMEND it. • After signing, we only paid HALF the downpayment. We thought a lot about it over the weekend, numbers didn’t make sense and after all those ISSUES/MISTAKES, we didn’t want the car anymore. Come Monday, we called and asked if we could return the car, finance guy said no, MN doesn’t have a cooling period. We said okay, can we drop off all the add ons and warranties. He said he will see what he can do. Came in and sat us down. We told him the cost doesn’t make sense and after all the mistakes, we didn’t want any of the add ons and warranty/coverages anymore. He talked with his manager and came back. Said he can drop warranty and GAP insurance. For add ons, apparently ALL CARS in their lot gets the $899 Clearshield and $1095 Auto Butler pre-installed before selling. This is $1,994 MANDATORY ADD ONS that was NEVER COMMUNICATED or DISCLOSED on the initial estimate that it was MANDATORY. This CONTRADICTS the sales rep saying OPTIONAL add ons and NEEDED TO STILL BE SCHEDULED TO GET INSTALLED. BASICALLY LIED. He said he got approval to remove the $899 weather mats and $200 identity protection. They wouldn’t remove the $499 diamond fusion and $1095 rust proofing even though it has NOT been installed yet. He said from a business standpoint and seeing we already signed the contract, we were legally binded and that he was helping us by removing some of the stuff already. We kept going back and forth and trying to understand why we couldn’t remove charges for those not installed yet and we haven’t made the other 50% downpayment yet. He gave us the ultimatum that it was either the original contract or the modified contract. With this ultimatum, we had to sign the modified contract. • In summary, I would NOT recommend this dealership at all. Sales rep lied and screwed us over. Finance guy gave us the ultimatum of either original contract or modified contract. No disclosure before signing that $499 Clearshield and $1095 Auto Butler are MANDATORY charges. Super unprofessional with their many mistakes during the whole process. BUYER BEWARE. DON’T GO HERE.

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If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad'... Read More

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DealerRater - Jan 28, 2025

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT!

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DO NOT BOTHER, They to take advantage their customers Decided to give them a try without looking at their reviews. Big waste of time. We met a salesperson called Bobby. We clearly stated we did not need a test drive and were looking for their lowest price. Bobby insisted we test drive while the car manager looked at out trade. After almost 40 minutes of a test drive and an unnecessary tour of the dealership, when we eventually received an offer it was ridiculous. He started with MSRP($56,740) instead of the current price($52,999) currently shown on their website. They offered us ... Read More

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DealerRater - Dec 29, 2024

DO NOT BOTHER, They to take advantage their customers Decided to give them a try without looking at their reviews. Big waste of time. We met a salesperson called Bobby. We clearly stated we did not need a test drive and were looking for their lowest price. Bobby insisted we test drive while the car manager looked at out trade. After almost 40 minutes of a test drive and an unnecessary tour of the dealership, when we eventually received an offer it was ridiculous. He started with MSRP($56,740) instead of the current price($52,999) currently shown on their website. They offered us only $3500 for our trade in. Which was $2000 lower than any of the 7 dealerships we had visited. We ended up getting $8500 from another dealer. Once receiving this low ball offer, I showed them the quotes from other dealerships. All of a sudden the price was lowered, but still not even enough to match my 2nd lowest offer. Even though their car was exactly the same as the one on the quote. Worse yet, Bobby held our car keys for our trade saying give me a minute to talk to my manager...Twice. Come on dude, just let us leave. They actually thought I would pay over $60,000 for a car. I ended up paying $47,000 in Rochester, Mn. It was a little drive from Coon Rapids, but totally worth it. I got a fair offer for my car and they were reasonable with negotiating.

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Terrible customer service. Purchase used Buick three weeks ago and am still wait on title information. No one, including the General Manager, Used car manager, finance individual or the sales person returns phone calls. May have to file complaint with other Minnesota agencies, ie Secretary of State, DMV.

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This is heartbreaking to say the least. Growing up, my family were all about their Hondas. So naturally, I become a loyal Honda guy myself when I went into the car market at 18 years old when I bought my first brand new Civic Sedan. Up to date, 3 of 4 of my brand new cars were Honda. And the only reason why I didn't make it 4 of 4 was because of a Honda warranty issue and transmission failure with my Honda car. At that time, I lost faith in the quality of Hondas. Took me years to finally give Honda one more ... Read More

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DealerRater - May 16, 2024

This is heartbreaking to say the least. Growing up, my family were all about their Hondas. So naturally, I become a loyal Honda guy myself when I went into the car market at 18 years old when I bought my first brand new Civic Sedan. Up to date, 3 of 4 of my brand new cars were Honda. And the only reason why I didn't make it 4 of 4 was because of a Honda warranty issue and transmission failure with my Honda car. At that time, I lost faith in the quality of Hondas. Took me years to finally give Honda one more shot because I really enjoy my Hondas when I owned them. So I got a manual Civic SI. My dream car as a kid. Its been a great car BUT the clutch had a problem at 18k miles....now at 75k miles I'm expected to fork out a near $4k to fix the problem. Ok. Fine. BUT how do I know Im not going to have the same problem at 90? 120k miles? So I pay $4k in repairs on average every 20-30k miles? This is not what I signed up for. Honda corporate is going to do nothing so I'm left with this. Going to trade my Honda in and get a Toyota GR 86. I don't intend to ever buy Honda again as this last experience has made me lose absolute confidence in the quality and overall experience with Honda. I'd be an absolute idiot to try them again as failing me 2 times with 2 different cars is all ai can stomach in a lifetime from a car manufacturer. Before this experience, you couldn't convince me to buy anything but Honda. Sadly, the only thing that convinced me to buy another brand was none other than Honda itself. I will take my luck and business to Toyota this weekend. Its worth spending the extra few thousand on and saving all the headaches. R.I.P. to what was a great brand. Sincerely yours truly, Former Loyal Honda Enthusiast 🥲

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BUYER BEWARE As mentioned in many other reviews, Rapids Honda is running a Bait-and-Switch scheme and I just experienced it yesterday! 🙁 My wife and I were purchasing a 2024 Honda Odyssey Elite and we agreed to purchase it based on the sticker price – you know, the price listed online, in persona and the price that is generally accepted in the United States of America as being the ACTUAL price of the item… It wasn’t until we were signing the final documents that I noticed the final purchase price being multiple thousands of dollars more than the sticker price. Tax and ... Read More

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DealerRater - May 15, 2024

BUYER BEWARE As mentioned in many other reviews, Rapids Honda is running a Bait-and-Switch scheme and I just experienced it yesterday! 🙁 My wife and I were purchasing a 2024 Honda Odyssey Elite and we agreed to purchase it based on the sticker price – you know, the price listed online, in persona and the price that is generally accepted in the United States of America as being the ACTUAL price of the item… It wasn’t until we were signing the final documents that I noticed the final purchase price being multiple thousands of dollars more than the sticker price. Tax and title aside, there were thousands of dollars of unaccounted for funds. When I inquired as to the discrepancy, my sales rep Bobby indicated that they were comprised of a bunch of upgrades/addons that he had done me the courtesy of adding for me. I’m talking things like Auto Butler for $799, Diamond Fusion for $299, Pro Pack for $599, and many others… nickeling and diming me to death. The purchase price form was listed in a very shady way where they did confirm the vehicle price, then in small print they listed these accessories and only at the bottom they broke out the monthly cost. They never even presented the updated sub-total to quickly spot the scam. I knew what the monthly amount was supposed to be, which made it stand out. I quickly told him that I didn’t want any of these upgrades, so he crossed out some things and said he’d be right back with an update. Instead of 7 accessories, he came back with 3 even though I told him I wanted none! I started to get a bit more upset here and confirmed AGAIN, I wanted no accessories, so he made me initial again and went to re-print it. So, he came back this time with 2 accessories, the Auto Butler and Diamond Fusion ($1,100). I told him emphatically that I wanted NO accessories and he said, “Well these are required because we already performed these on the vehicle.” My face must have turned red in this moment as I got quite upset… I told him that it was never indicated in the purchase price of the vehicle and that this was very unethical and shady business practices. He then said, “We don’t mention it up front so we can get you a low sticker price … this is just the way we do business.” Some time passed as we looked at other financial documents… finally, another more experienced sales rep named “H” came over to finalize the documents. I was very clear with him about my feelings on the sales tactic of forcing the customer to purchase pre-applied accessories that were never listed in the purchase price. He awkwardly left to speak to someone about it and came back and removed the $1,100 fees. It needs to be made known that this standalone practice (which has only been around for 4 years) is conducting these schemes. Tl;dr – Rapids Honda advertises a low sticker price and then in small print, they have thousands of dollars in accessories that they try to force you to buy, and they even pre-apply some of them and promote the accessories as required. NONE of this is reflected in the purchase price. --- Side note: it took a total of four hours to finalize all documents. I get the feeling that they cause intentional delays to wear the customer down and make them just want to sign things without thinking… I’ve purchased 15 cars in my lifetime and have never had it take more than 1 hour to get paperwork finalized. 4 hours is ludicrous! I will never buy from Rapids Honda every again and will tell everyone I know about their poor business practices. And to management of Rapids Honda, before you reply to this post with a “We’re sorry about your experience. Please call us at XXX-XXX-XXXX and we would like to make it right.”, you have my phone #. Call ME if you want to make this right.

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After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost ... Read More

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DealerRater - Feb 9, 2024

After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost of the service was for (or very close to) the amount of the quote however ,the part(s) missing were quite substantial and the bill should have been quite a bit less! When this was brought to the attention of the Body Shop Manager we were told he thought we would rather have the car back than have the all the work done! Since they did not tell us of the missing parts before I noticed them AND because the cost of the repair met, or was near the quote I believe this was nothing more than dishonesty and possibly insurance fraud. I am contacting my insurance company to follow up as well. PS - I couldn’t "post" this review with zero stars so I had to select one, which they definitely don't deserve.

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My service appointment did not disappoint or has it ever! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time!

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DON'T BUY FROM RAPIDS HONDA. I wish I would have read reviews before sending my son in to look at used trucks. He chose to buy a 12 year old truck and they pressured him into paint protection, glass sealant & a theft deterrent totalling $1285.00 extra even after saying no to all the add-ons multiple times. I reached out via a phone call to Sarina and she said they "suggest" add-ons to all customers . I reached out via email to Katie Young, General sales manager and never received a reply. It's obvious their bottom line is the ... Read More

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DealerRater - Jan 28, 2024

DON'T BUY FROM RAPIDS HONDA. I wish I would have read reviews before sending my son in to look at used trucks. He chose to buy a 12 year old truck and they pressured him into paint protection, glass sealant & a theft deterrent totalling $1285.00 extra even after saying no to all the add-ons multiple times. I reached out via a phone call to Sarina and she said they "suggest" add-ons to all customers . I reached out via email to Katie Young, General sales manager and never received a reply. It's obvious their bottom line is the only concern, their customer service is the worst!

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Marlin Haney, is very respectful and very patient thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you so much you are awesome very professional and knowledgeable.

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Run, don’t walk away, far, far away. In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says “3 year”… 3 yrs of what??? Service! That I said I didn’t want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I ... Read More

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DealerRater - Dec 1, 2023

Run, don’t walk away, far, far away. In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says “3 year”… 3 yrs of what??? Service! That I said I didn’t want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 of my load and only gave me $11,500 for my trade. Sales person acknowledged I was adamant about selling my car at that price and said I would come back once I found a place willing to give it to me, couldn’t explain why I miraculously signed a paper saying otherwise. Maybe because you lied about what the paper said? - Was told for majority of the sales process I would get powertrain warranty, it was even advertised online with the posting. 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts are broken and I was given a promissory note stating they would fix them. I have now been told they were "ordered today" 3 different times. - Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold. -Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - 2 days after being told my trade in had already sold I was charged my monthly car note for it. Meaning they didn't have the title work done yet, but some how already sold it? - I told them I had financing already secured; they ran my credit anyway. - They had to come to my house to get their copy of the purchase agreement. They accidentally sent it home with me and that is why none of my paperwork was completed for 2 wks. Sloppy work at every turn. - Overall terrible experience, poor customer service, no one answers their phone, no calls back from management as I was told I would be getting, but they will gladly take $4,000 out of your bank account with no purchase agreement on file!

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a minute agoNEW-Edit Delete Very dishonest dealer. They post discounted new vehicle pricing on their webpage and on sites like CarFax and CarSoup to lure you into their dealership. They state that various services are "complimentary" on their webpages: "LIFETIME POWERTRAIN WARRANTY - THREE YEARS COMPLIMENTARY MAINTENANCE - LIFETIME CAR WASHES 1st of 10 applications of the Auto Butler exterior protection & Diamon Fusion windshield enhancement, Lojack theft and recovery hardware system, and Honda all-season pro pack". In actuality when you visit the dealer you find out that there are no real dealer discounts and that they ... Read More

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DealerRater - Nov 29, 2023

a minute agoNEW-Edit Delete Very dishonest dealer. They post discounted new vehicle pricing on their webpage and on sites like CarFax and CarSoup to lure you into their dealership. They state that various services are "complimentary" on their webpages: "LIFETIME POWERTRAIN WARRANTY - THREE YEARS COMPLIMENTARY MAINTENANCE - LIFETIME CAR WASHES 1st of 10 applications of the Auto Butler exterior protection & Diamon Fusion windshield enhancement, Lojack theft and recovery hardware system, and Honda all-season pro pack". In actuality when you visit the dealer you find out that there are no real dealer discounts and that they add THOUSANDS of dollars of unwanted dealer added options, even to "In Transit" vehicles that have not arrived on their lot yet. They do this to "Honda Certified" used vehicles on their lot also, many of which were already sold once by them with these options originally. They tell you that these unwanted options are "required and already on the vehicles". Do what I did, walk out the door and buy your brand new 2024 Honda at another honest dealer that acually gives you the advertised discount off MSRP (almost $2000 in my case) and does not force or pressure you to add $$$$ of useless overpriced unwanted dealer added options (extra big profit to the dealer) to an already expensive vehicle.

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I had an excellent experience in the Service Department at Rapids Honda, everybody was great to work with.!

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Bait and Switch is the name of the game at Rapids Honda of Coon Rapids. Sales person Adam was very nice and not pushy at all, I would work with him any day except for one thing. When it came down to buying the truck, he informed me that there were $5000 of add-ons that were not on the sticker price. I have a vehicle for trade that the appraiser undercut the value by $2000.. Add the bait and switch and it turns out to be about a $7000 difference on a vehicle that was in worse condition than the one I was ... Read More

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DealerRater - Sep 9, 2023

Bait and Switch is the name of the game at Rapids Honda of Coon Rapids. Sales person Adam was very nice and not pushy at all, I would work with him any day except for one thing. When it came down to buying the truck, he informed me that there were $5000 of add-ons that were not on the sticker price. I have a vehicle for trade that the appraiser undercut the value by $2000.. Add the bait and switch and it turns out to be about a $7000 difference on a vehicle that was in worse condition than the one I was trading in. NO NEGOTIATION WHAT SO EVER. I decided NOT to do business with them and will probably never do business with them ever. I should have read the reviews prior to wasting my time. The Hyundai dealership is way better with the sticker price without the add-in forced into the deal. Overall this is a thumbs down to the Rapids Honda dealership in Coon Rapids. My advice, stay, stay far away…

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Service person was professional and knowledgeable. Clean and comfortable waiting area, yesterday's service was provided by Drew Mechley.

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Did not like my experience there in Aug 2023. Dealt with Roger. They played the old game of bringing out the Manager to close the deal. They did not want to share the price of the car, just focusing on the monthly payment. I asked 2 other people I know who had a Honda, they also went there and agreed with me. I should have asked them first and saved sometime. Also they undervalued my trade-in by $4,000. 2 other dealers offered me $4,000 more than Rapids after we agreed on the price of the vehicle.

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I purchased my Honda CRV from Rapids Honda in 2019 , They were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait times are acceptable.

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I had an appointment last week to fix my HR-V. The service was wonderful. Mikey Estrada was friendly and helpful.

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Shawn did an outstanding job taking care of my wife’s damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible

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Great staff, I always wait for my HR-V while service is being done. It always gets done in short order. Great dealership to deal with.

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Once again, Rapids Honda did an outstanding job with my CR-V. The service department is tops of the 5 stars. Mikey Estrada was my service department contact today. He was pleasant, told me what was going to happen and the service was completed WAY BEFORE the expected time. Thanks to Mikey today, the Service Department, and Rapids Honda!

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A great sales team and a fabulous service squad. The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates during the waiting period, offering maintenance information about the vehicle, and patiently answering lots of questions. The parts department was equally meticulous in researching and providing information about the accessories I was interested in. All three departments deserve a 10/10.

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I enjoyed very friendly and fast service - very professional and knowledgeable. Clean and comfortable waiting area

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My salesperson was very knowledgeable about the car and shared my excitement with me. He helped me choose the smartest payment option, and later a sales rep lowered it even more for me. Very helpful and overall a positive first car buying experience.

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The service department is excellent - had my windows tinted and auto butler done - on time and very friendly!

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The service center is always impressive. I went in to have my auto butler application done. I also had the service center vacuum inside my car. Lucas was very helpful and listen to all my needs.

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Very good prompt service, friendly staff Lucas was very helpful and listen to all my needs.

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Very personal service rep. Oil change/tire rotation done in a timely manner with a free car wash as well!

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Very helpful service writer. Everything was done correctly an quickly to my satisfaction. Clean waiting area.

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Joel worked with us to find the car we really wanted. Made the transaction very straight forward and understandable.

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It was the first snow fall of the year and the roads were icy. A car ran a stop sign and I had to hit my breaks and I sled and hit the curb. I called Rapids and they help me get a tow to the shop. Once there they went above and beyond to accommodate me and called everyone to find me a rental until my vehicle could be fixed. I can’t say thank you enough to Everyone at Rapids Honda. You saved the day and so much more.

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I had to drop off my car super early. Lucas Smith opened the garage door and checked immediately in right away. My appt was set at 7:30 but 7am on the dot was my drop off for oil change and car detailing. Thanks Lucas Smith

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I should have believed the reviews on this site about Rapids Honda in Coon Rapids, MN. I went in this morning and started talking with a sales person. When went inside the Sales Manager, Scott Anderson involved himself in our conversation. He then took over the sales conversation. He spent most of the time talking down to me and being argumentative. He told me he had the best price and when I presented him with online prices he became very abrasive. I tried to make an offer and he laughed at me. He then said he would go talk to ... Read More

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DealerRater - Oct 26, 2022

I should have believed the reviews on this site about Rapids Honda in Coon Rapids, MN. I went in this morning and started talking with a sales person. When went inside the Sales Manager, Scott Anderson involved himself in our conversation. He then took over the sales conversation. He spent most of the time talking down to me and being argumentative. He told me he had the best price and when I presented him with online prices he became very abrasive. I tried to make an offer and he laughed at me. He then said he would go talk to the owner. I have no idea if this is true. He was gone long enough that the sales person even was curious what was taking him so long and went to find him. He then came back and was dismissive and cut off the conversation and acted very unprofessional. I'm confused why he was involved since I was looking at a preowned and that Manager was available to work with us. I was there to buy a car today. Be ready to pay more than they have the car listed or tell you on the phone. The dealer will add on a lot of accessory to increase the price of the car that is not shown in the sale price. The dealers decision to add on items should not be the financial responsibility of the customer. The vehicle price was high, they are not willing to negotiate at all and the customer service was horrible. I'm amazed that the Owner, Dealer Principle, and General Manager allow him to work with customers after all of the complaints on this site.

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Excellent service as usual. 10 stars. Service department staff are great. Have recommended Rapids Honda to my friends.

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I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager ... Read More

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DealerRater - Oct 14, 2022

I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager Shane to call me. No call. I then called him twice and have left messages on Shane voice mail for him to call me. No call. Very disrespectful. I opened a case with Honda. Honda contacted them and they lied to them. I have the phone calls recorded with service advisor Ron telling me how Shane has lied about this. I plan to forward these to the GM but don't expect him to do anything about this. This has to do with the EV batteries in my car not holding a charge. The government wants us to start buying electric cars and the dealerships and Honda does not stand behind this.

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Attention potential car buyers! These people will make you wait for hours to get you antsy to leave with your new vehicle. This is a sales tactic so you will just sign their purchase agreement quickly without reading it carefully. They will try to add charges. If caught, they will then claim it was a "mistake" or it's "already on the vehicle". They'll lie about deductibles, up sell add ONS, fixes and even finance options. You have been warned. I don't need a reply from you either. You'll reap what is sewn.

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Terrible customer service for service on a safety recall. Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!!

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June 4th I purchased a new vehicle from Rapids Honda. I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel like this was a me problem. I was told I should of never refinanced so soon, yeah none of your business what I do with my finances. Then they tried to blame my financial institution for not working with them. They wanted them to cancel the check to pay off the car, but it was 16 days after I had purchased ... Read More

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DealerRater - Jul 12, 2022

June 4th I purchased a new vehicle from Rapids Honda. I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel like this was a me problem. I was told I should of never refinanced so soon, yeah none of your business what I do with my finances. Then they tried to blame my financial institution for not working with them. They wanted them to cancel the check to pay off the car, but it was 16 days after I had purchased the car and the check had already been sent. After I remedied my part with my insurance company and financial institution the dealership still had no idea as what to do. So by this time my temporary tags are not only attached to the wrong vehicle they are expired. The dealership could have cared less and would not issue new temporary tags. July 8th was when I finally received my license plates registered to the correct VIN. I really don't know how something like this could happen, but I guess mistakes do happen, but this was a whopper and should have been remedied in a much expeditious way. Even when I went in to get my plates I was told my financial institution was to blame because they wouldn't work with them. WTH, my financial institution had nothing to do with this. This by far has been the worst experience I have had making a big purchase. I know one place I will never recommend to anyone and I would never go back there. The whole experience was so troubling on so many levels. I actually had a mild heart attack 7 days after this fiasco. Maybe I should send them all of my co-pay bills.

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Service desk was nice and helpful. Place was clean and organized. Coffee options were good.

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I walk in for oil services and tire rotations. It was quick and easy. Less then an hr

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Very nice customer service. I get my windshield liquid reservoir fixed. And they check everything for me.

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The service Advisor was very helpful,I love this dealership 100% great service, I would recommend this dealership to everyone, also if ur interested in buying a car deal with a salesman named Roger Thomas, he is wonderful very helpful goes above and beyond.

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Excellent and friendly service. Shawn Richter and Marlin Haney explained what was done by the dealership and the recommended interval for the next service.

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The service was efficient and effective. I needed my Bluetooth connectivity looked at and it since then it has been working well

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Everyone there is very friendly and helpful. the service department is clean and professional. I would recommend them to others looking to buy a car.

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Rapids Honda coordinated the entire process of my windshield replacement. They calibrated the cameras after replacement. Chad Zastrow communicated with me throughout the entire process. Rapids Honda service has always been professional in every interaction.

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Drake was super nice and helpful. Made the experience pleasant. I am happy with my new car.

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Appointment was made and kept polite did everything that was requested clean on time went over what was done

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Wade was great - super helpful and informative. Kept me up to date on the progress of getting my new car delivered. My experience was really pleasant.

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I had a great experience buying a car here, The staff are very friendly and professional. Showroom is very clean and neat too. I would definitely go there again and I would recommend to anyone who asks!

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Friendly staff. Was able to check me in quickly. Upon pickup, they were thorough with the explanation of what they did. Very satisfied!

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Fast and quick maintenance service. I was there for an hour so it didn’t take that long

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From start to finish Drake was professional & efficient! Took delivery of my vehicle in AZ and process was seamless. Five Stars!

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Service appointment was easy to set up. Service was quick and courteous. Vehicle report was reviewed. All was appreciated.

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I appreciate the friendliness and they get things done in such a timely manner. They make It very easy for me to take my car in for service!

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I bought my 2022 Honda Accord sport at Rapids Honda and the sale is Roger helping me and he is very easy communication and I’m very happy with my new car I recommend anyone who want buy new car contact Roger at Rapid Honda

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Service department is always so helpful. Always had great service here. I have leased 2 cars from here.

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Very helpful and friendly. They Answered all of our questions. Financing was easy and painless

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Thanks for all your help in getting the new car ready to go! Much appreciated

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They were on time for my appointment. The service was great!!! I would definitely have my vehicle serviced again at Rapuds HondA.

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My experience was great!! Salesman was awesome!!! It didn’t take long for the paperwork!

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Appointment to test drive was easy to make. As was my decision to purchase the Pilot. "H" was a wonderful salesman, kind and patient and knew the vehicle inside and out. Our financier was professional and quick. We appreciated both qualities. Love the new Pilot. Thank you Rapids Honda.

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Roger was Very helpful and communicative with the whole process of leasing my new Civic!

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good customer care, but I do wish they offered a shuttle service I was given a non-excuse the other day saying it's due to covid. They had that shuttle service at the height of covid. Makes me feel like Im trapped there

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I am thankful that Rapids Honda is close to my home now as I had to travel many more miles from home for servicing my other Honda vehicles. I bought a new Honda Odyssey from Rapids Honda the first week this new dealership opened back in 2019. The sales and Service personnel are always very professional and courteous. I highly recommend Rapids Honda.

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I love rapid Honda service. His Honda service is awesome. Also, his teammates, workers , agent and manager everyone is great there. Their behavior is also very respectful. Everything is good there. Thankyou

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Thank you, Marlon is great and always goes above and beyond. Thank you very much

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Marlin was awesome. My car looks beautiful. The rims were done to perfection. Love the professionalism and friendliness.

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Bought there in January of 2022 and was in for my first service apptmt this week. Talked to my sales rep Joel and he helped with getting it lined up and all went very well. Great folks.

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My experience with Rapid Honda was good, Roger was easy to work with and quick to respond to questions/concerns. Thank you.

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Excellent salesman. Paperwork took awhile! Wish it was a quicker process. Overall good experience though!

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Easy service. Was able to get in and out. Wait was minimum which was good.

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Jonathan was wonderful and knowledgeable about the Honda Accord I was interested in. I do wish I got more for my trade in but overall I am quite pleased. Marlin in the Service Department was great and took good care of me. Friendly and professional.

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We were told our vehicle would only take 2 hours to detail but then was told it would take 5. After the 5 hours there was a pumpkin seed on the floor, dirt on the back of the seat, all the door jams were dirty, the visors were not even touched (flowers attached to the visor when put down) and the outside wasn't washed.

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They are wonderful they have always fixed my cars when I come in thanks you

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My experience at Rapid Honda was great! Was able to get oil change and tire rotation quick and efficient. Thanks:)

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Very pleasant sales person. Finance mgr very helpful and easy to deal with. Takes care of their customers.

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Myles is an excellent salesperson. He was so kind and helpful! Bob made the finance process so easy! I love my new CRV and couldn’t be happier.

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My experience at Rapid Honda was great! Hamdija was helpful, knowledgeable and professional throughout the whole process.

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This was not a good experience. I felt like I was not listened to and too much pressure from the salesman and I felt things were not explained as to the extra costs and feel I was lied to. Because of this experience, I’d like to talk to someone for explanations when I pick up my license. Is that possible? The salesman said they would put them on for me, Today, when someone called to tell me to pick them up at the windows, I asked if they would put them on, she said they would charge to put ... Read More

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DealerRater - Jun 3, 2022

This was not a good experience. I felt like I was not listened to and too much pressure from the salesman and I felt things were not explained as to the extra costs and feel I was lied to. Because of this experience, I’d like to talk to someone for explanations when I pick up my license. Is that possible? The salesman said they would put them on for me, Today, when someone called to tell me to pick them up at the windows, I asked if they would put them on, she said they would charge to put them on and for the holder. Do they charge for washes too? I was told they’re free.

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Very happy with sales service! Only setback was getting the car detailed on time. However, it was incredibly busy and they did a great detail job on the car. Worth the extra time!

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Took 2 hours and 40 minutes to do an oil change and simple tire rotation. Not going back! Had an appointment, and said we'll get you in an out in a hour.

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Great experience, jon and team was very helpful in purchasing a vehicle and helped after the purchase was done as well.

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Great service, l was able to get a rental car and my car was fixed.

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Fast scheduling, knowledgeable about service and maintenance. Clean building and always a free car wash.

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Will not recommend this dealership to anyone. Extremely frustrated with the dealer, pulled our credit and tried to force their financing even though we said we were already approved through our own bank. Rates were doubled as were the payments. Proceeded to lie about pulling our credit and had us sign paperwork with capital one verification of credit release. Extremely unsatisfied and our bank was made aware.

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Rapid Honda is a very good place to buy and get your car service They have great warranties on their vehicles

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Very happy with the service , vehicle was completed and ready when they said it would be.

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Marlin is the BEST! I have worked with him a few times in the past for all my service needs and I cannot say enough times how helpful he has been. I would give him a 10 out of 5 stars if it was possible.

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Omar was very kind, respectful, and knowledgeable. All the staff were very helpful from the time we arrived to when I left with my new car.

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Chad was able to follow up with me through email because I'm Deaf. He was able to take care of my car and follow up with the warranty. He's outstanding. I was delighted with his help.

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I am excited to expressed how amazing Rapids Honda has relief my stress about getting me a car. This is the third car my family has gotten from this dealership with great prizing. The sales man, Rogers is extraordinary, he makes sure he gives his Customers the best satisfaction needed. Come on every body you can never go wrong walking into the dealership of Rapids Honda.

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No call back from the dealer. Aftet spent mare than $1500 still problems in the car

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